Your privacy
Privacy policy
What we collect, why we collect it, and the control you have over it.
This policy explains what Heavenly Divine Candle LLC (“we”, “us”) collects when you visit heavenlydivinecandle.com or place an order, why we collect it, and what control you have over it.
Information we collect
Information you give us. Your name, email address, shipping and billing address, phone number, and order contents when you place an order or contact us. If you join our email list, we keep your email address.
Payment information. We do not collect or store your full card number. Payments are processed by our payment provider, which handles card data directly under its own security standards and privacy policy.
Information collected automatically. Standard technical data such as IP address, browser type, device type, referring page, and which pages you view on our site.
How we use it
- To process, fulfil and ship your order, and to send order and delivery updates.
- To respond to your questions and provide customer support.
- To send marketing email, where you have asked to receive it.
- To detect and prevent fraud and abuse.
- To meet our legal, tax and accounting obligations.
Cookies
Our site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the store may stop working correctly if you do.
Who we share it with
We do not sell your personal information. We share it only with service providers who need it to run the business, and only for that purpose:
- Our e-commerce and website platform.
- Our payment processor.
- Shipping carriers, to deliver your order.
- Our email marketing provider, if you subscribed.
- Professional advisers, or authorities where we are legally required to disclose.
How long we keep it
We keep order and transaction records for as long as we need them to run the business and for as long as tax, accounting and consumer protection law requires, which is generally several years. Marketing contacts are kept until you unsubscribe. Technical logs are kept for a shorter period.
Your choices and rights
You can unsubscribe from marketing email at any time using the link in any message. Depending on where you live, you may also have the right to request a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to certain uses. Email [email protected] and we will respond as required by applicable law.
We will not discriminate against you for exercising any of these rights.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, email [email protected] and we will delete it.
Changes to this policy
We may update this policy as the business changes or the law requires. The revised version takes effect when posted, and the date at the top of this page will change.
Contact
Heavenly Divine Candle LLC
Naples, Florida 34119, United States
[email protected]
